Privacy Policy

Last updated: May 1, 2025

Moving Day Moving ("we", "us", "the Company") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect the following personal information:

• Contact information: Name, phone number, and email address submitted through our contact or quote request form.
• Service information: Origin and destination addresses, move date, and details about the items to be moved.
• Technical data: IP address, browser type, and pages visited, collected automatically when you use our website.

2. How We Use Your Information

We use your personal information solely to:

• Respond to your quote requests and inquiries.
• Provide and coordinate moving and packing services.
• Send service-related communications (booking confirmations, invoices, follow-ups).
• Improve our website and services.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Information

We may share your information only in the following limited circumstances:

• With employees or contractors who need it to deliver your move (e.g., crew members assigned to your job).
• With service providers who assist us in operating our website or business, under strict confidentiality obligations.
• When required by law, court order, or regulatory authority.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and service records are typically retained for up to 7 years for accounting and legal purposes, then securely deleted.

5. Cookies

Our website uses session cookies only for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics that collect personal data. You may disable cookies in your browser settings without affecting your ability to use the site.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is secured with HTTPS encryption. Form submissions are transmitted securely and delivered only to our internal email.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal retention obligations.
• Withdraw consent to the use of your information at any time (which may affect our ability to provide services).

To exercise any of these rights, contact us at info@mdmoving.ca.

8. Links to Third-Party Sites

Our website may contain a Google Maps embed. Google has its own privacy policy, which governs data collected through their services. We are not responsible for third-party privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at mdmoving.ca/privacypolicy.html with the effective date noted at the top.

10. Contact Us

For any privacy-related questions or requests:
Moving Day Moving
Phone: (905) 737-5800
Email: info@mdmoving.ca